Refund Policy

🛍️ Return & Refund Policy

At The Cart Craft, your satisfaction is our top priority. If there’s any issue with your order, we’re here to help you resolve it quickly and smoothly.

✅ 7-Day Return Window

You may request a return within 7 days of receiving your order.

📦 Return Eligibility

To be eligible for a return:

The item must be unused, unworn, with tags intact

It must be in its original packaging

A valid proof of purchase or receipt is required

An unboxing video is mandatory for raising any disputes or return requests

🔁 How to Request a Return

You can initiate a return in one of two ways:

Log in to your The Cart Craft account and request a return/exchange directly

Email us at support@thecartcraft.com

Once approved, your item will be picked up and inspected. If it meets our return conditions, a refund will be processed.

⚠️ If pickup service is unavailable at your location, you’ll need to self-ship the product to our warehouse. Details will be provided during the return process.

You will receive:

A return shipping label (where applicable)

Step-by-step return instructions

Important: Items sent without return approval will not be accepted.

🚚 Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or not what you ordered, contact us immediately so we can resolve the issue promptly.

🚫 Items Not Eligible for Return

We do not accept returns on:

Perishable goods (e.g., food, plants)

Personalized or custom-made products

Personal care items (e.g., beauty products)

Hazardous materials or flammable liquids/gases

Sale items or gift cards

❓ Not sure if your item is eligible? Contact us for clarification.

🔄 Exchanges

Need a different item? Please complete the return process and place a new order for faster service and availability.

💸 Refunds

After receiving and inspecting your returned item, we will notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.

⏳ Please note that your bank or card provider may take additional time to reflect the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please reach out to us at support@thecartcraft.com